Terms of exchange and return
- The refund period for the purchased goods is 5 banking days (calculated from the date of receipt of the returned goods to the warehouse together with a completed return application) to a bank card;
- Defective / incorrect equipment (goods you did not order or the size does not match the ordered) must be returned to us with the original labels and in the original packaging;
- We bear the cost of shipping goods of improper quality. To do this, you must provide a receipt for the shipment, attached to the completed return application;
- Some product categories, such as swimsuits , are not subject to return and exchange in accordance with the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 M 172. More here
Return of Nova Poshta LLC
Important : all costs, related to the return / exchange of goods of proper quality purchased in the online store is borne by the buyer .
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Dispatch is carried out at the rates of Nova Poshta LLC.
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To send a parcel, specify: recipient: Ryminnyi Vladyslav Serhiiovych, tel. 093-909-30-96, Kryukivshchyna village, Kyiv region, branch 2 &
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When the return arrives at the warehouse tenero , you will receive a message informing you that the product has been accepted for return.